RELIABLE ITIL ITIL-4-FOUNDATION TEST CAMP | ITIL-4-FOUNDATION PDF GUIDE

Reliable ITIL ITIL-4-Foundation Test Camp | ITIL-4-Foundation PDF Guide

Reliable ITIL ITIL-4-Foundation Test Camp | ITIL-4-Foundation PDF Guide

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Tags: Reliable ITIL-4-Foundation Test Camp, ITIL-4-Foundation PDF Guide, Valid ITIL-4-Foundation Exam Format, New ITIL-4-Foundation Study Materials, Latest ITIL-4-Foundation Real Test

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ITIL-4-Foundation PDF Guide, Valid ITIL-4-Foundation Exam Format

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ITIL 4 Foundation Exam Sample Questions (Q303-Q308):

NEW QUESTION # 303
Which practice provides visibility of the organization's services by capturing and reporting on service performance?

  • A. Service configuration management
  • B. Service request management
  • C. Service desk
  • D. Service level management

Answer: D


NEW QUESTION # 304
What describes the steps needed to create and deliver a specific service to a consumer?

  • A. Practices
  • B. Service management
  • C. Service level management
  • D. A value stream

Answer: C


NEW QUESTION # 305
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?

  • A. Service level management
  • B. Service request management
  • C. Service desk
  • D. Supplier Management

Answer: B

Explanation:
Explanation
In order to be aligned to customer outcomes and expectations, SLM requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers:
Engagement is needed to understand and confirm the actual ongoing needs and requirements of customers, not simply what is interpreted by the service provider or has been agreed several years before. ITIL4 refers to value as being co-created, since it needs the input and validation of customers.
Listening is important as a relationship-building and trust-building activity, to show customers that they are valued and understood. This helps to move the provider away from always being in 'solution mode' and to build new, more constructive partnerships. Each customer is unique, and the service provider must not have a one-size-fits-all approach.
The activities of engaging and listening provide a great opportunity to build improved relationships and to focus on what really needs to be delivered. They also give service delivery staff an experience-based understanding of the day-to-day work that is done with their technology, enabling them to deliver a more business-focused service. When the customer is engaged and listened to, they feel valued and their perception of the service and service management activities improves.
https://www.bmc.com/blogs/itil-service-level-management/


NEW QUESTION # 306
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

  • A. Information security management
  • B. Service level management
  • C. Continual improvement
  • D. Monitoring and event management

Answer: A

Explanation:
To protect the information needed by the organization to conduct its business. This includes understanding and managing risks to the confidentiality, integrity, and availability of information, as well as other aspects of information security such as authentication and non-repudiation.
https://www.bmc.com/blogs/itil-management-practices/


NEW QUESTION # 307
What can a change schedule be used for?

  • A. Speeding up the planning and authorization of emergency changes
  • B. Providing a way to initiate normal changes
  • C. Tracking and managing improvement ideas from identification through to final action
  • D. Providing information about deployed changes to help manage incidents and problems.

Answer: D

Explanation:
The change schedule is used to help plan changes, assist in communication, avoid conflicts, and assign resources. It can also be used after changes have been deployed to provide information needed for incident management, problem management, and improvement planning
https://www.bmc.com/blogs/itil-change-enablement/#:~:text=The%20change%20schedule%20is%20used,problem%20management%2C%20and%20improvement%20planning.


NEW QUESTION # 308
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